Friday, 25 January 2013

Compensation claims: Don't hold your breath

Full article on

Three months ago the European Court of Justice (ECJ) upheld a ruling that airline passengers are entitled to compensation if their flight is significantly delayed. But getting airlines to pay is proving tricky. New research by, a fee-charging claims website, suggests airlines are becoming less co-operative while relying on increasingly inventive reasons for rejecting claims. Between July and December last year, the company found that only 8.5% of initial applications submitted by 10,412 passengers were honoured by airlines...