Full article on economist.com
Three months ago the European Court of Justice (ECJ) upheld a ruling that airline passengers are entitled to compensation if their flight is significantly delayed. But getting airlines to pay is proving tricky. New research by Flight-Delayed.co.uk, a fee-charging claims website, suggests airlines are becoming less co-operative while relying on increasingly inventive reasons for rejecting claims. Between July and December last year, the company found that only 8.5% of initial applications submitted by 10,412 passengers were honoured by airlines...
