Full article on economist.com
There is little doubt that Ryanair takes umbrage at EU261, the piece of European law that guarantees passengers compensation in the event of most flight delays and cancellations. Michael O’Leary, the airline’s boss, insists that he complies with the “ridiculous” piece of legislation. But many say otherwise. Last year, when a pilot rostering mishap grounded thousands of Ryanair flights, the UK’s Civil Aviation Authority (CAA) accused it of “persistently misleading” customers about their rights. Which?, a British consumer group, agreed that Ryanair fell “woefully short” of its obligations. Media reports exposing poor treatment of passengers abound. Yet, in the past five months, your correspondent has received two EU261 pay-outs from Ryanair. Claims that the company swindles its customers are exaggerated...
